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- © Pointspay. All Rights Reserved.
Pointspay is a merchant payment program (”Pointspay”) provided by Pointspay Management FZCO, whose registered address is Dubai Airport Freezone Authority, PO Box 293805, Dubai United Arab Emirates (“Pointspay Management”, “we”, “us”, “our”). Pointspay allows members of participating loyalty programs (each a “Loyalty Program”) to pay merchants who are affiliated with Pointspay and/or who accept Pointspay as a payment method on their websites (”Merchants”) for goods or services with Loyalty Program currency such as points or miles (together “Points”), or a combination of Points and other means of payment, and, in addition, to earn loyalty points from their Loyalty Program.
The use of Pointspay is exclusively for members of participating Loyalty Programs who are able to enter into legally binding agreements under applicable law (“you”). The terms and conditions for the use of Pointspay are set out herein (“Pointspay Terms”).
By using the Pointspay website (“Site”) to make transactions, specifically by clicking on the "I AGREE" tick box and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the Pointspay Terms and your acknowledgment of the Pointspay Privacy Notice.
Every time you make a purchase, reservation or other transaction using Pointspay (“Transactions”), you enter into an agreement directly with the respective Merchant who is responsible for the fulfilment of your purchase, reservation or other transaction. You agree and acknowledge that separate terms and conditions of the relevant Merchant will apply to any Transactions. Neither your Loyalty Program nor Pointspay Management will be party to a contract for a Transaction between you and the Merchant. Likewise, Pointspay Management will not be a party to your contracts with the Loyalty Program(s). You agree and acknowledge that Pointspay Management will have no obligations to you under your contracts with Merchants and with Loyalty Programs.
You may only use Pointspay to make non-commercial, lawful Transactions. You must not use Pointspay for any other purposes, including any speculative, false or fraudulent Transaction. Each Pointspay user is responsible to use Pointspay subject to his/her authorization to redeem or accrue points/miles within a certain Loyalty Program or a specific online shopping platform.
Due to local laws and regulations, your Loyalty Program and Pointspay Management reserve the right to exclude you from making transactions using Pointspay if you are from certain jurisdictions. By making transactions via Pointspay, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. Neither your Loyalty Program nor Pointspay Management will be held responsible (i) for excluding you from using Pointspay if you are from certain jurisdictions and/or (ii) if you use Pointspay unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.
When making Transactions via Pointspay you may pay with Points, or, where your Loyalty Program and/or the relevant Merchant permits you to, with a combination of Points and a payment card.
Your Loyalty Program and/or the Merchant may have restrictions on whether this Points redemption feature is enabled, the minimum number of Points that may be redeemed in a transaction, if a payment card may be used and/or the permitted payment card proportion of a transaction.
Provided that you have sufficient Points available in your Loyalty Program account at the time of Transaction, you can make Transactions for such number of Points as indicated to you once you have chosen your product on the Merchant’s website and then selected Pointspay as your payment option. Points that are not yet accrued and credited to your Loyalty Program account at the time you place the purchase order are not available for Transactions. Should you not have sufficient Points available in your Loyalty Program account at the time of the Transaction, or should you prefer to pay only part in Points, provided that the relevant Merchant and/or your Loyalty Program permit you to, you may pay the difference in cash (by payment card) in accordance with these Pointspay Terms. Points are deducted from your Loyalty Program account as soon as an item is purchased.
When redeeming Points towards a Transaction, if permitted by your Loyalty Program and/or the relevant Merchant, you may pay part of the price by payment card. Pointspay uses a secure credit card internet gateway service (with, for example 3D Secure). The communication with the payment gateway happens via https. The amount of the Transaction paid for using a payment card will be collected by Pointspay Management on behalf of the Merchant.
The number of Points necessary for a Transaction is determined by your Loyalty Program and Pointspay Management. Your Loyalty Program has the right, at any time and at its sole discretion, to change the number of Points necessary to make a Transaction. The conversion ratio of Points can vary between Loyalty Programs, Merchants, the products being purchased and may also be dependent on your Loyalty Program tier level.
The conversion of Points into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in case of returns.
Where Points have not been properly debited from your Loyalty Program account following a Transaction via Pointspay, the missing Points can be reclaimed by Pointspay from your Loyalty Program at any time without notice.
When making Transactions via Pointspay, you may pay the Merchant using a payment card exclusively or as part of a Points plus payment card payment and in turn earn or accrue Points from your Loyalty Program based on the payment card amount. Your Loyalty Program and/or the Merchant may have restrictions on whether this Points accrual feature is enabled.
Provided that your Loyalty Program and/or the Merchant has this feature enabled, Points may be accrued using Pointspay when a payment card is used to pay for a Transaction either as part of a Points plus payment card payment or an exclusively payment card payment. For payments by credit/debit card, a secure credit card internet gateway service (with, for example 3D Secure) is used. The communication with the payment gateway happens via https. The amount of the transaction paid for using a payment card will be collected by Pointspay Management on behalf of the Merchant.
The number of Points that you will earn for a given Transaction will be displayed within Pointspay once you have chosen your product on the Pointspay Merchant website and then selected Pointspay as your payment option. Once the Transaction is completed within Pointspay, Pointspay Management will notify your Loyalty Program. It is the responsibility of your Loyalty Program to credit the appropriate number of Points to your Loyalty Program account. The time it takes for different Loyalty Programs to credit Points to your account will vary and is not controlled by Pointspay Management.
The number of Points that can be accrued for a Transaction is determined by your Loyalty Program and Pointspay Management. Your Loyalty Program has the right, at any time and at its sole discretion, to change the rate at which points can be accrued. The conversion ratio of Points can vary between Loyalty Programs, Pointspay merchants, the products being purchased, and dependent on your Loyalty Program tier level.
In the case of refunded items, we may also charge you for the cost of Points added to your Loyalty Program account and we reserve the right to deduct such cost from the cash amount due back to you.
We make every effort to ensure that the information displayed on the Site is accurate and up to date. However, we do not guarantee the accuracy of Points redemption or accrual rates or promotional pricing displayed at the time of your Transaction. In the event of a system error, technical malfunction, misconfiguration, or any other issue resulting in an incorrect display of the number of Points to be earned or spent, we reserve the right, at our sole discretion, to adjust, amend, or cancel the Points associated with the affected Transaction.
Any display of Points or promotional offers on the Site shall be considered indicative only and non-binding until the Transaction has been verified and confirmed by us. We shall not be liable for, nor bound to honour, any Points or offers that were published or processed in error.
By using the Site, you acknowledge and accept that technical issues can arise, and you expressly waive any claim or entitlement to additional miles based solely on an erroneous or misrepresented display of accrual values or rewards.
Service communications regarding Transactions cannot be opted out of and therefore if you do not wish to receive these communications, you must stop using Pointspay please refer to the Privacy Notice for more information.
All questions related to the products and/or services purchased using Pointspay should be directed to the relevant Merchant, including questions related to shipping, delivery, and refunds. For general questions related to Pointspay please contact us at: support@pointspay.com
We process personal information as required to operate Pointspay as explained in our Privacy Notice. By using Pointspay, you consent to the transfer of your information between your Loyalty Program and Pointspay Management in order to process your request(s) to pay with Points, and, where relevant, to accrue Points in accordance with the Pointspay Terms. To the extent that data collected through Pointspay contains personal data, the collection and further processing of such information is governed by the Pointspay Privacy Notice. In addition, data collected by Merchants including information that the Merchant obtains from Pointspay will be handled subject to the Merchants’ own privacy notices.
When making Transactions using Pointspay, you enter into an agreement with the relevant Merchant. You expressly acknowledge and agree that Merchants are independent contractors and not employees or agents of Pointspay Management.
As far as permissible by applicable law and subject to damages caused wilfully or with gross negligence, your Loyalty Program and Pointspay Management hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with items purchased using Pointspay, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of the relevant Merchant. To the extent permitted by law, your Loyalty Program and Pointspay Management exclude all liability of whatsoever nature in respect of any service provided, or failure to provide a service, by or on behalf of a Merchant.
Pointspay Management provides no warranty whatsoever, express or implied, and assumes no responsibility to you or any third party, (i) as to the timeliness, accuracy, completeness, availability, merchantability, quality, fitness for any particular purpose and non-infringement of the information and content including any software programs available on or through the Site (collectively “Content”) or that the Content is up to date ; (ii) that the Site will meet your requirements, will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of the Site will be accurate or reliable; (iv) any errors in the Content available through the Site will be corrected. The Content available on the Site may be updated at any time without notice.
As far as permissible by law, Pointspay Management, its affiliates, and their respective officers, directors, employers and agents exclude any liability, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, or incidental damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site or Pointspay, or with the delay or inability to use the Site or a linked Site, even if they have been made aware of the possibility of such damages. This limitation of liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labour problems or any force majeure. Your Loyalty Program and Pointspay Management cannot and do not guarantee continuous, uninterrupted or secure access to the Site or Pointspay.
Pointspay Management reserves the right to seek all remedies available at law and in equity for any misuse of the Site or Pointspay and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing Pointspay.
The trademarks, logos, service marks and other content protected by intellectual property law (collectively, ”Marks”) displayed on the Site are the property of your Loyalty Program, Pointspay Management and/ or of the Merchant, as the case may be. All Content is protected by copyright. You may not modify, reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or Marks from Our Site unless given express written permission to do so by the owner of the same. You take note that one or more patents may apply to the features and services accessible via Pointspay, including without limitation: Pointspay Management's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.
The Pointspay Terms are governed by the laws of Switzerland. You hereby consent to the exclusive jurisdiction and venue of the courts in Zurich, Switzerland in all disputes arising out of or relating to the use of this Site. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in the Pointspay Terms, including reference to this governing clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
The Pointspay Terms may be updated from time to time. Any changes will become effective upon our posting of the updated Pointspay Terms on the Site. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Site.
Last updated: 27th May 2025
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