Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How Pointspay works

1.1. What is Pointspay?

Pointspay is an innovative marketing and payment technology, available to leading online shops worldwide. With Pointspay, members can spend and collect points or miles from their favorite loyalty programs. You can take advantage of incredible offers from participating online shops and loyalty programs, specially curated for Pointspay users.

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2. Spending and collecting points & miles

2.1. What are Pointspay shops?

Shops that have a direct partnership with Pointspay are referred to as Pointspay shops. You can visit such shops directly and spend and collect points or miles instantly by choosing to pay with Pointspay at checkout.

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3. Pointspay Shopping Assistant

3.1. What is Pointspay Shopping Assistant?

Pointspay Shopping Assistant is a browser extension that will appear whenever you visit a Pointspay shop, allowing you to view the price of products at select partner shops in your loyalty program currency and check how many points or miles you can collect on a purchase with Pointspay, so that you will never miss collecting and enjoying the benefits of your hard-earned points or miles.

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4. Transactions and refunds

4.1. Where can I find my transactions?

You can find all your transactions made through Pointspay on your dashboard. Login to your Pointspay account on www.pointspay.com and you’ll find  the Transactions section at the end of the page.

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5. Profile, Account settings & Password

5.1. How can I access my Pointspay profile?

You can visit your Pointspay profile page simply by clicking on the “My Profile” button on the Pointspay website.  

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6. Data security

6.1. What are your terms and conditions for using Pointspay services?

Our terms and conditions can be found here.

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7. Virtual Reward Card

How to add Reward Card to Apple Wallet?

1. Launch the Apple Wallet app.
2. Tap on the “+” icon at the top right.
3. Tap "Continue" on the next screen.
4. Enter/Select "Cornercard" as the card issuer on the next page.
5. Select "Enter Card Details Manually" at the bottom on the next page.
6. Enter your 16 digit Reward Card Number on the next page and tap “Next” at the top right corner.
7. Enter the Expiry Date and 3-digit CVV of your Reward Card on the next page and tap "Next" at the top right corner.
8. Agree to Cornercard Terms and Conditions on the next page.
9. Select "Text Message" as the option to verify your card for Apple Pay ensuring the number mentioned is valid and accessible and tap "Next" at the top right corner.
10. The OTP received from Cornercard will be auto-filled and your card will be added to Apple Pay.

Do note that some features in Apple Wallet are only available in certain countries or regions and on certain devices. Please check Apple Wallet's FAQ for more details.

Tip: Once the card is added, you can pay using your NFC-enabled smartphone, smartwatch, etc. like any other wallet-added card. However, don't forget to load the card and ensure sufficient funds are available before you try to pay.

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