Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How Pointspay works

1.1. What is Pointspay?

Pointspay is an innovative marketing and payment technology, available to leading online shops worldwide. With Pointspay, members can spend and collect points or miles from their favorite loyalty programs. You can take advantage of incredible offers from participating online shops and loyalty programs, specially curated for Pointspay users.

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2. Spending and collecting points & miles

2.1. What are Pointspay shops?

Shops that have a direct partnership with Pointspay are referred to as Pointspay shops. You can visit such shops directly and spend and collect points or miles instantly by choosing to pay with Pointspay at checkout.

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3. Pointspay Shopping Assistant

3.1. What is Pointspay Shopping Assistant?

Pointspay Shopping Assistant is a browser extension that will appear whenever you visit a Pointspay shop, allowing you to view the price of products at select partner shops in your loyalty program currency and check how many points or miles you can collect on a purchase with Pointspay, so that you will never miss collecting and enjoying the benefits of your hard-earned points or miles.

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4. Transactions and refunds

4.1. Where can I find my transactions?

You can find all your transactions made through Pointspay on your dashboard. Login to your Pointspay account on www.pointspay.com and you’ll find  the Transactions section at the end of the page.

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5. Profile, Account settings & Password

5.1. How can I access my Pointspay profile?

You can visit your Pointspay profile page simply by clicking on the “My Profile” button on the Pointspay website.  

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6. Data security

6.1. What are your terms and conditions for using Pointspay services?

Our terms and conditions can be found here.

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