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Etihad GuestPay is a payment option for Etihad Guest members. You can earn miles when you pay with cash and save money by redeeming miles for purchases at participating online stores.
You earn miles every time you make a purchase using Etihad GuestPay. Whether you pay fully in cash or a combination of cash and miles, you’ll earn miles on the cash portion of the transaction. The miles are credited instantly to your Etihad Guest account.
To redeem miles, simply choose Etihad GuestPay at checkout and log in with your Etihad Guest account. You can then select how many miles you’d like to use toward your purchase. If you don’t have enough miles to cover the full amount, you can pay the difference with cash or a payment card.
No problem! You don’t need to redeem miles to benefit. With Etihad GuestPay, you can earn miles on any transaction. You can also pay with a combination of cash and miles and earn miles on the cash portion.
Yes, you can split the payment between miles and cash, and you’ll earn miles on the cash portion.
Miles are credited instantly when you use Etihad GuestPay at partner stores.
Log in to your Etihad Guest account at Etihad Guest and view your transactions under “Activity History” in “My Profile.”
Contact the partner shop where you made the purchase to request a refund. The partner shop’s return policy will apply.
Yes, you’ll receive a refund once the partner shop confirms the cancellation. Refunds are processed according to the partner shop’s refund policy.
Reach out to the partner shop where you made the purchase. The shop will process the refund based on their policy.
You’ll receive your refund within 14 business days after the shop processes it.
If you cancel an order, the miles earned will be reversed. If you don’t have enough miles, the refund will be adjusted, and an additional fee per mile will apply.
You can read our terms and conditions at Etihad GuestPay Terms.
You can find our privacy policy at Privacy & Cookies Notice.
Etihad Earn Mall allows Etihad Guest members to earn Etihad Guest Miles for purchases made at participating online merchants regardless of what payment method is used and is available in all countries outside of the UAE.
Maximize your miles by starting your shopping journey at the Etihad Earn Mall. Choose from our extensive list of merchants, click 'Start Shopping,' and unlock a world of products. Every purchase brings you closer to earning more miles, regardless of the payment method that you use.
The miles are credited to your Etihad Guest account between 30 and 90 days after a successful purchase, depending on the merchant.
Depending on the merchant, your miles are credited to your Etihad Guest account between 30 and 90 days after the successful purchase.
You can make one transaction each time you click ‘Start Shopping’ - to earn on additional transactions you will need to revisit the Earn Mall each time.
You will receive the order confirmation once the partner shop confirms the order, this can take up to 24h after your purchase.
Contact the partner shop where you made the purchase to request a refund. The partner shop’s return policy will apply.
Yes, you’ll receive a refund once the partner shop confirms the cancellation. Refunds are processed according to the partner shop’s refund policy.
Reach out to the partner shop where you made the purchase. The shop will process the refund based on their policy.
Shops may apply service fees based on their policies.
You’ll receive your refund according to the partner shop´s refund policy.
If you cancel an order, the miles earned will be reversed. If you don’t have enough miles, the refund will be adjusted, and an additional fee per mile will apply.
You can read our terms and conditions at Etihad GuestPay Terms.
You can find our privacy policy at Privacy & Cookies Notice.
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